Privacy Policy

PRIVACY POLICY

North East Property
Last updated: 2025

1. Who We Are

North East Property is an independent estate agency providing residential sales, lettings, property management and property investment advice across the North East of England, including Newcastle, Durham, South Tyneside and surrounding areas.

Business name: North East Property
Trading status: [Sole Trader / Limited Company – INSERT]
Registered address: [INSERT ADDRESS]
Email: info@northeastproperty.co.uk
ICO Registration Number: [INSERT – strongly recommended]

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect personal information when you:

Enquire about property sales, lettings or management
Register as a buyer, seller, landlord or tenant
Contact us by phone, email or website forms
Enter into a transaction with us

This may include:

Name, address, email, telephone number
Date of birth
Identification documents (AML / Right to Rent)
Financial, employment and referencing information
Bank details (where required)
Communication history
Marketing preferences

3. Information Collected Automatically

When you use our website, we may collect:

IP address
Browser and device information
Pages visited and interactions

This data helps us improve our website and services.

4. Information from Third Parties

We may receive information from:

Property portals (Rightmove, Zoopla, OnTheMarket)
Referencing agencies
Solicitors, mortgage advisers, lenders and surveyors
The Land Registry and publicly available sources

5. How We Use Your Information

We use your personal data for:

Providing Property Services

Including sales, lettings, property management, viewings, marketing, tenancy administration and transaction support.

Legal & Regulatory Compliance

Including:

Anti-Money Laundering (AML)
Right to Rent checks
Fraud prevention
Identity verification

Customer Communication

To respond to enquiries and provide service updates.

Marketing (Where Permitted)

To send property alerts or updates where you have opted in. You can opt out at any time.

Improving Our Business

To analyse performance, improve services and website functionality.

6. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Performance of a contract
Legal obligation
Legitimate interests
Consent (where applicable)

7. Sharing Your Information

We do not sell your data.

We may share information with trusted third parties such as:

Solicitors and conveyancers
Mortgage brokers and lenders
Referencing agencies
Contractors and maintenance providers
Deposit protection schemes
CRM and software providers
Regulatory or legal authorities where required

All third parties are required to protect your data appropriately.

8. Data Retention

We retain personal data only for as long as necessary to meet legal, regulatory and business requirements.

9. Your Rights

You have the right to:

Access your data
Request correction
Request erasure (where applicable)
Restrict or object to processing
Data portability
Withdraw consent

To exercise your rights, email info@northeastproperty.co.uk.
Proof of identity may be required.

10. Cookies

See our Cookie Policy below.

11. Security

We use appropriate technical and organisational measures to protect your data.

12. Complaints

If you are unhappy with how your data is handled, you can contact us or lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

COOKIE POLICY

North East Property

Our website uses cookies to improve functionality and user experience.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential cookies – required for site functionality
Analytics cookies – help us understand website usage (e.g. Google Analytics)
Marketing cookies – used only where consent is given

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

TERMS & CONDITIONS

North East Property

1. Website Use

The content on this website is for general information only and may be updated without notice.

2. No Professional Guarantee

Information provided does not constitute legal or financial advice. Always seek professional advice where required.

3. Accuracy of Information

While we aim to keep information accurate, we do not guarantee completeness or accuracy at all times.

4. Intellectual Property

All website content, branding and material belongs to North East Property and must not be copied without permission.

5. Links to Third Parties

We are not responsible for content or privacy practices of third-party websites.

6. Limitation of Liability

We are not liable for any loss or damage arising from the use of this website.

7. Governing Law

These terms are governed by the laws of England and Wales.